About Earthworm

With most of our staff operating directly on the ground where the issues are, we work with our members and partners to make value chains an engine of prosperity for communities and ecosystems.

We see a world where forests are a boundless source of materials and a home for biodiversity; communities see their rights respected and have opportunities to develop; workers are seen as productive partners, and agriculture becomes the instrument to feed a hungry planet and keep our climate stable

Your Role

As the Junior Solutions Coordinator, you will be primarily responsible for: 

• Collect and organize user feedback on Salesforce to improve usability and user experience
• Review system usage and provide clear guidance to help colleagues work more efficiently
• Support data accuracy by assisting in cleanup efforts to ensure reliable information
• Help troubleshoot issues as the first point of contact for staff needing assistance
• Guide users on Salesforce processes and assist with reporting tasks in a simple way
• Support system improvements by assisting with regular updates and maintenance

• Keep documentation up to date so it's accessible and easy to understand

   

Working Conditions

• Education: Degree in data science or relevant subject (information/network systems)
• Language(s): Local language & English 
• Employment: Open-ended
• Location: Lyon, France

•  Experience: 0-3 years' experience          

                   

Your Profile 

We think that learning, teamwork, and flexibility are powerful, but most of all, we think that people are powerful. As a member of our team, you will be the first point of contact for Salesforce users all over the world, assisting with problem-solving, directing employees, and improving their experience.

This position is about people, not just technology. You'll pay attention to users, comprehend their difficulties, and offer considerate, patient advice that facilitates their work. Your success will largely depend on your capacity for clear communication, situational adaptation, and providing others with a sense of support.

Working closely with our headquarters team, you will support data monitoring, reporting, and analysis while learning and influencing Salesforce's future. Hands-on data cleaning, which ensures accuracy and dependability and directly affects our system's efficacy, will be a crucial component of your job.

Your role will gradually become more autonomous, allowing you to oversee several projects in a dynamic, fast-paced setting. Someone who truly enjoys interacting with people, thrives on solving problems, and is prepared to make a difference is what we need. 

We would love to speak with you if you are seeking a position that combines impact, people, and technology!

Joining us

If you are in search of having a meaningful impact, with a desire to innovate and act for the environment, this offer is for you! The team you would join is truly committed to and passionate about finding concrete solutions to improve relationship between People and Nature.

To join this adventure, apply by sending your application (resume and cover letter) at hq.recruitment@earthworm.org before 15/05/2025 with the subject "JuniorOperationsCoordinator-2025" followed by your name.

Only selected candidates will be contacted.

Good Luck!